How do I determine what size to order?
Because Swimlids are meant to fit snug we use a recommended age guideline for our Original Swimlid. The hats are meant to be worn over the ears as that is a common place for melanoma to develop and often times the ears are neglected from sun screen application. There is a full size suggestion chart on each item page. Below is our suggested sizing. We do highly recommend that you measure your head circumference. Some adults have small heads and some children have larger heads. (SIZE GUIDELINE BELOW)
My size isn't available for the style I want.
We receive inventory frequently so depending on your needs, mostly likely stock will return in a timely manner.
I don't want to to place my order online, how else can I place an order?
Give us a call! We will be happy to place your order over the phone. Call us at 1-207-699-5727. Please leave a message with your name and phone number if no one is available to answer your call and we'll get right back to you! We are open Monday-Friday 9am-4pm EST.
When will I get my order?
All orders placed before 1PM EST ship same day – and in some cases we are shipping orders that come in after. If you need something rushed out your best bet is to give us a call and we can do everything we can to get it to you when you need it. Orders ship via USPS priority mail from Maine.
Any special washing instructions?
Swimlids are not meant to be washed in a commercial or home washer dryer. They should be hand rinsed and layed flat to dry.
What forms of payment do you accept?
We gladly accept MasterCard, Visa, Amex, Discover, and paypal. Thank you.
Yes. We ship Swimlids anywhere in the world. We use USPS to provide the best possible international rates. If you have any questions or problems please call or email us. It is the receiver's responsibility to pay any incoming customs fee or tariff.
What is your return/exchange policy?
We want you to be happy. If you find it is not the right item for you or your child, you may return or exchange your item within 15 days of purchase. We do not pay for return shipping.
Because this is a hat the item must be unworn and in it’s original package with tags still attached. You must reference your order number on the front of the package: example
54 Ocean Park Rd. ste 2, Saco, ME 04072
We do not refund shipping.